Tuesday, October 21, 2008
Al Phillips Mirror Pond - 3 Strikes
When I moved to Bend in 1999, I thought Al Phillips Dry Cleaners was a great place. Bright and clean, right downtown, good customer service, *and* free Tootsie rolls! Since that time, they have wronged me three times, with the third time being today. Each time I say I'm never going back there again. This time I (likely) mean it. The first strike was in 2000 after my wedding. I had a long ivory-colored satin and velvet wrap that got blue paint on it while I was trying to clean off my car post-reception. (Some jokers decided to deface my newly-detailed car with silly string, glow-in-the-dark stars and paint.) Al Phillips attempted to clean it, and used some sort of solvent that not only did not remove the paint, but stained the wrap with huge rust-colored splotches. A couple years later, they lost a pair of my pants. Today, I picked up 10 of my husband's button-down dress shirts, which I had taken in last week with a 5 for $5.99 coupon. The total was $30 for the 10 shirts. I was told that I could not use the coupon because the shirts were *not* dress shirts because they have *french-cuffs*. I was never aware that french-cuff shirts cost any more to launder, but they were firm in their denial of my coupon although nowhere on the coupon does it say anything about french-cuffs. I should mention that we have always used that same coupon in the past for french-cuffs with no problem, and one of the shirts required dry-cleaning ($5.95) rather than laundering because of the type of design on the fabric, hence the $30 total. I still found their rejection of the coupon unreasonable and I am going to try to locate another provider of this service. Barring that, I'm going to start laundering, ironing and starching them myself.